詹 is 可用 租用
雇佣 詹詹•桑德斯
验证专家 in 工程
Salesforce.com管理开发人员
位置
奥斯汀，德克萨斯州，美国
至今成员总数
2019年6月17日
詹 is 一个销售团队 aficionado driven by challenges and good at what she does because she cares. 作为一个在Salesforce领域工作了16年的老手, 她专门研究科技的交叉领域, 人, 和过程. Together, she'll build your dreams, overcome your problems, and accelerate your business. 詹是一位为可伸缩性而构建的架构师, 为易读性进行配置的作者, 也是一个授权领养孩子的教育家.
Portfolio
IBM
认证Salesforce管理员, Salesforce, Salesforce服务云...
LoveYourCRM
Salesforce, DevOps
塔科马房屋委员会
康茄舞的作曲家, SOQL, 分析, 指示板, 报告, Salesforce, APEX代码...
Experience
Availability
兼职
首选的环境
Slack, Copado, Salesforce
最神奇的...
...project I've had enabled me to use my full range of Salesforce, 集成, and business process skillset to architect a complete sales-and-marketing engine.
工作Experience
高级Salesforce声明式开发人员
2019 - 2023
IBM
- Built an app with Salesforce Flow that enabled a paid route to service for IBM customers to receive support globally without a contract or other entitlement in some countries. Over 30% of support cases were processed through this channel.
- Managed a cross-functional effort with over 50 contributors across six teams to holistically automate and standardize the case close process in Salesforce, 包括关闭像FSL这样的来源, IBM华生, 还有很多集成点.
- Led a team of six Salesforce declarative developers on Service Cloud development, 与Apex开发人员一起工作, 测试人员, DevOps, 等.
技术:认证的Salesforce管理员, Salesforce, Salesforce服务云, 现场服务, 现场服务闪电, Copado, APEX代码, Salesforce顶点, DevOps, Git
Salesforce的建筑师
2010 - 2019
LoveYourCRM
- Synthesized custom Salesforce and marketing automation solutions for clients in a variety of industries, tailoring their environment to streamline business 流程.
- Configured various Salesforce systems according to each client's unique requirements.
- Created workflows, custom objects, profiles, record types, and other Salesforce functionality.
- Integrated AppExchange applications such as HubSpot的, Pardot, and 康茄舞的作曲家.
- Handled reports and dashboard analytics at a granular or global scale.
- 已实现的数据导入、迁移和清理.
- 制定并执行Pardot营销活动, 自动化完成, 跟踪, 闭环报告.
- Trained junior Salesforce and Pardot administrators to develop their career paths.
- Created training curricula with documentation for clients to maximize their user adoption.
- Promoted cross-functional interoperability among executive team members to design business strategies and translate those requirements into technical implementation.
技术:Salesforce, DevOps
Salesforce 分析架构师
2018 - 2018
塔科马房屋委员会
- Built an extensive number of reports and dashboards for a deeply custom Salesforce architecture using SOQL and 康茄舞的作曲家.
- Collected requirements from departments across the business in order to gain insight into the 人, 流程, and technology comprising the effort to house those in need.
技术:康加作曲家, SOQL, 分析, 指示板, 报告, Salesforce, APEX代码, Salesforce顶点
Salesforce审计师
2018 - 2018
百事可乐
- Audited the security model of 百事可乐’s new global roll-out of Salesforce for adherence to corporate security policies and best-practice Salesforce governance.
- Identified any risks to the organization discovered through the audit process and diplomatically presented objective recommendations for remediation to top-level stakeholders in a politically ambiguous environment.
- Authored a 22-page document detailing all findings uncovered during exploration of the production, UAT, 砰的一声/坐, 开发环境.
技术:Salesforce
Salesforce和Pardot Architect
2017 - 2017
金雅拓
- Conceptualized and constructed an ideal marketing-to-sales funnel architecture founded on best practices to capture complete metrics from lead generation to closed won opportunity.
- Advised marketing users on using the full range of Pardot capabilities.
- Aligned sales and marketing initiatives to accelerate organizational growth.
- 指导管理人员, 指导初级管理人员, 对用户进行数据和流程方面的培训, 创建有意义的报告, 建筑清洁自动化.
技术:Pardot, Salesforce
Salesforce顾问
2015 - 2015
分
- Merged two Salesforce instances from Fortune 500 manufacturing company 分 into the more built-out environment of their new, 西班牙语收购墨西哥城Comex公司.
- Delved into the deeper aspects of challenges such as multi-currency, 翻译工作台, 过程构建器, 全球部署, 以及多语言数据管理.
技术:Salesforce, DevOps
二级客户关系管理专员
2007 - 2010
微暗的 & 布拉德斯特里特|胡佛公司.
- Catered to the needs of major market customers in resolving technical issues with Access Hoover’s, 一个销售团队.com产品现在被称为Data.com.
- Leveraged 敏捷 methodologies with the CRM product team and advocated feature requests from key accounts, e.g.，美国运通，惠普，佳能，AT&T, Xerox, VISA，还有很多其他公司.
- 设计ed an internal certification program for the support team to ensure consistency of Salesforce knowledge and conducted Salesforce training sessions for customers.
- Authored extensive training documentation related to CRM and mobile software, 包括访问胡佛的(现在的数据).com) 23-page installation guide for publication to the AppExchange.
- Trained customers on Hoover’s cloud applications and troubleshot SFDC issues.
- Project-managed the data migration of knowledge articles from RNT CRM (now Oracle) to Salesforce服务云, 管理一个由八名编辑组成的团队.
技术:Salesforce
Experience
指示板
I developed extensive custom analytics built on Salesforce reports and dashboards.
教育
2006 - 2010
教育学硕士学位
St. 爱德华兹大学-奥斯汀，德克萨斯州，美国
2001 - 2004
Bachelor of Arts Degree in Art History, Philosophy, and 语言
南卫理公会大学-达拉斯，德克萨斯州，美国
认证
2021年12月至今
认证用户体验设计师
Salesforce
2020年6月至今
Salesforce认证平台应用程序生成器
Salesforce.com
2019年11月至今
Salesforce认证服务云顾问
Salesforce.com
2019年2月至今
Salesforce.超级徽章:服务云
Salesforce.com
2017年1月至今
新管理员的管理要点(ADM201)
Salesforce大学
2017年1月至今
Salesforce认证培训师
Salesforce大学
2016年10月至今
Salesforce.com认证高级管理员
Salesforce.com
2015年2月至今
Salesforce.com认证部队.com开发人员
Salesforce.com
2014年10月至今
Salesforce.认证销售云顾问
Salesforce.com
2013年11月至今
Salesforce.com认证管理员
Salesforce.com
技能
工具
Pardot, Salesforce Sales Cloud, 康茄舞的作曲家, Flow, G套件, 现场服务闪电, Git, Slack
平台
Salesforce, Salesforce 1, Copado, HubSpot的, Google Chrome
其他
Salesforce.com管理，Salesforce.销售云认证, Salesforce社区, Salesforce闪电, 认证Salesforce管理员, Salesforce系统管理, Salesforce AppExchange, Salesforce的知识, Salesforce服务云, IT服务管理(ITSM), 现场服务, Windows 10, 微软365, 报告, 指示板, 分析, Salesforce.com服务云认证, 瀑布交付, 瀑布式方法, 用户体验(UX), 设计, Salesforce顶点
范例
MVC设计，敏捷，ITIL, DevOps
语言
SOQL, Apex, Apex代码
库/ api
谷歌API
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